Privacy Policy – The Pet Spa
Effective Date: November 2025
At The Pet Spa, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you use our services or website.
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Information We Collect
We may collect the following information from you:
Personal details: Name, email, phone number, and pet details.
Booking information: Appointment dates, grooming preferences, and service history.
Payment information: Transaction details (processed securely via our payment partners).
Website usage data: IP address, browser type, pages visited, and analytics.
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How We Use Your Information
We use your information to:
Provide and manage grooming services and appointments.
Communicate with you about bookings, updates, and promotions.
Improve our website and services.
Comply with legal requirements and resolve disputes.
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Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
Service providers who help us operate our business (e.g., payment processors, booking software).
Legal authorities when required by law or to protect our rights.
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Cookies and Tracking
Our website may use cookies or similar technologies to:
Enhance user experience
Analyse website traffic
Remember your preferences
You can disable cookies in your browser, but some features may not function correctly.
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Data Security
We take reasonable steps to protect your personal data using secure servers and encryption. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
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Your Rights
You may:
Access and update your personal information
Request deletion of your personal data
Opt-out of marketing communications
To exercise your rights, contact us at thepetspa@outlook.co.nz.
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Children’s Privacy
Our services are for pet owners. We do not knowingly collect personal information from children under 13. Any such data discovered will be deleted promptly.
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Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
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Contact Us
The Pet Spa
464 Adelaide Road, Berhampore, Wellington
24 Main Road, Tawa, Wellington
Email: thepetspa@outlook.co.nz